Who You Are

More than a resume, we are hiring for character. The right person for this role is:

Qualities & Personality

• Confident and calm — holds boundaries without guilt and communicates clearly even when clients push back

• Warm but professional — makes couples feel genuinely cared for while maintaining venue structure and systems

• Deeply organized and detail-oriented — tracks multiple weddings, open houses, and vendor schedules without anything falling through the cracks

• A proactive problem solver — spots potential conflicts before they become issues and offers structured solutions

• Composed under pressure — doesn't get rattled when planners or couples test limits or express frustration

• Charismatic yet neutral — can charm without over-accommodating; makes couples feel heard while protecting the venue's interests

• System-oriented — thinks in processes rather than emotional reactions; thrives within clear operational frameworks

• Comfortable enforcing policies with confidence and gentleness — able to hold the line kindly but firmly

Character Traits

• Integrity — honest with clients and vendors about what is possible, what is included, and what the policies require

• Fairness — treats all couples the same way; no exceptions based on pressure or personal relationships

• Patience — calmly repeats policies and procedures when necessary, without frustration

• Resilience — does not internalize client pushback as personal; understands that stress is a normal part of wedding planning

• Accountability — owns operational execution while maintaining clear understanding of what is and is not negotiable

• Discretion — keeps internal matters professional and private; never escalates emotionally in front of clients

Our Values — Yours Too

• Excellence in service — delivers a high-touch, high-quality experience within structured systems

• Consistency — applies rules and policies equally to every client and vendor

• Respect for boundaries — protects both the couple's experience and the venue's staff and operations

• Safety and professionalism — prioritizes staff, couples, and vendor safety at all times

• Education and guidance — helps couples understand the venue and processes so they feel confident and supported

• Problem prevention over reaction — designs and follows processes that reduce stress instead of constantly firefighting

Experience & Qualifications

• 3–5+ years of experience in event management, venue management, hospitality, or wedding coordination

• Proven experience managing large events (100–300+ guests)

• Strong understanding of wedding timelines, vendor logistics, and event flow

• Experience managing multiple events simultaneously

• Ability to manage high-pressure environments calmly and professionally

• Familiarity with venue operations, catering logistics, alcohol service policies, and event safety protocols

• Experience enforcing contracts, policies, and operational boundaries with clients and vendors

Preferred Background

• Wedding venue management

• Wedding planner or coordinator

• Hospitality or hotel event management

• Luxury event production

Software & Technical Skills

Familiarity with the following platforms is preferred — we will train the right person:

• Aisle Planner — floor plans, layouts, timelines, and planning portals

• HoneyBook or similar venue CRM platforms

• Google Workspace — Gmail, Docs, Sheets, Drive, Calendar

• Squarespace - website

Operational Competencies

• Vendor logistics coordination

• Timeline and deadline management

• Staff scheduling and supervision

• Conflict resolution with clients and vendors

• Venue policy enforcement

• Risk and safety awareness

• Client experience management

• Event setup planning and oversight

Compensation

• Base salary: $55,000

• Performance bonus tied to client satisfaction, 5-star review rate, and operational excellence ($5,000–$10,000)

• Clear path to growth as The Glasshouse scales

• A leadership role with real ownership — you will help shape how this venue operates

• A stunning, one-of-a-kind workplace that inspires you every day

• A values-driven founding team that invests in its people for the long term

Flexible Hours & Event Attendance

This role combines remote administrative work with on-site oversight during key events. The manager is not required to attend every event but may be needed for complex weddings, staff training, or VIP clients, with separate compensation for attending critical portions.

Hours may fluctuate seasonally.

The role could grow to include leading tours for couples, increasing in-person hours, responsibility and compensation!

A Note on Fit

We have thought carefully about what makes someone fail in this role. We share this not to be discouraging — but because we believe in being honest upfront so the right person recognizes themselves here.

This role is NOT the right fit if you:

• Tend to over-accommodate clients to avoid conflict — our systems must be protected equally for everyone

• Struggle to say "Unfortunately our policy does not allow that" — clear policy enforcement is non-negotiable

• Rely on memory instead of checklists, workflows, and documented processes

• Get emotionally reactive when clients push back or express frustration

• Do not genuinely enjoy working with people or guiding them through stressful situations

• Are consistently impatient, dismissive, or rude with clients, vendors, or team members

• Avoid accountability or shift responsibility instead of solving operational challenges

If, however, you can say the following with warmth and confidence, we would love to hear from you!

"I understand why you want that. Unfortunately our policy doesn't allow it — but here is the best alternative we can offer you."

We will be reviewing applications until April 1st, 2026. Early applications are strongly encouraged — we may begin interviews before the deadline if we find strong candidates.